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Go to the shopShipping policy
OPTIONS
We only ship to the United States and Canada, via USPS Priority Mail, UPS or FedEx. Some carriers may require a phone number for select services.
From May to September, orders will only be shipped from Monday through Wednesdays to avoid excess exposure to heat during down times (weekends) with the postal service.
At this time we are not shipping to APO or FPO military addresses.
PROCESSING
Most orders ship within 2 business days, however we ask you to please allow us up to 3 - 5 business days to ship your order. During the warmer months (May to September), orders will only be shipped Monday through Wednesdays to prevent products sitting in excess heat during downtimes (weekend) in the postal service. In our peak holiday season (October through December) orders may have extended processing times of up to 7 business days.
Order processing time is the time between when an order is placed by a customer and when the order is fulfilled by the business. Orders that require shipping are considered fulfilled when the business gives the shipment to a shipping carrier for delivery. These processing times do not include the amount of time your package will be in transit with the shipping carrier.
We may not be able to modify an order once it is placed. Shipping charges and expected delivery dates are displayed in your shopping bag at the time of your order. This information also appears in your order confirmation email. You will receive a tracking number once your order is shipped.
COSTS
We offer free shipping for orders $89 and over shipping to the contiguous United States.
Candles are heavy items, and we ship all items with thermal padding in the summer. If you live in an extremely warm climate, we will ship with thermal protection year round! The shipping charge helps us make sure we can get our candles to you in tip top shape! Please be assured that we monitor shipping carrier rates and regularly evaluate shipping options to try to secure the best rates available to us.
HEAT PRECAUTIONS
Protect your order from Heat: Because we do not use any stabilizers or preservatives in our candles, they do not do well in excess heat. We take as many precautions as possible to ensure your order arrives in great shape in the warmest of weather, and ship with thermal packaging to areas experiencing hot weather. Please note the thermal casing only protect the candles for approximately 24 - 48 hours. If you are experiencing warm weather where you live, please ensure you are closely tracking your item to avoid package sitting for extended periods in the heat. We highly recommend being home for delivery, or taking your package into a climate controlled area as soon as possible after delivery.
If your candle has perspired or even melted during shipping, it will firm up again when exposed to a climate controlled environment.
We may also delay shipping if the temperature in our area is above 90 for an extended period of time. Please contact us with any questions about shipping in heat.
