Last updated: November 11, 2026

Where we ship

We currently ship to addresses within Canada. If you are outside Canada and would like to order, please contact us and we will let you know if we can help.

Shipping cost

Standard shipping is free on all orders within Canada.

Processing time

Every candle is handcrafted, so orders are usually prepared and shipped within 1–3 business days. During holidays and busy periods, processing can take a little longer. Custom candles have their own timeline, which we will confirm with you before you order.

Delivery time

Once shipped, most orders arrive within 2–8 business days, depending on your location. Remote and rural areas may take longer. Delivery times are estimates and are not guaranteed by the carrier.

Tracking your order

When your order ships, you will receive an email with your tracking number. You can also check your order status on our Order Tracking page.

Address accuracy

Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer. If you notice a mistake, contact us as soon as possible and we will try to update it before your order ships.

Lost or damaged packages

If your package arrives damaged or does not arrive within the expected time, contact us within 7 days of the expected delivery date. For damaged items, please include photos of the candle and the packaging. We will work with the carrier and send a replacement or refund. See our Returns & Refunds Policy for details.

Questions

Email: info@highcandles.com
Phone: +1 (437) 221 4603
Hours: Monday–Saturday 8:00 am–4:00 pm, Sunday 9:00 am–5:00 pm (Eastern Time)