Last updated: November 11, 2026

High Candles (“we”, “us”, “our”) respects your privacy. This policy explains what personal information we collect when you visit highcandles.com or place an order, how we use it, and the choices you have. We handle personal information in line with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA).

Information we collect

• Order information: your name, billing and shipping address, email address, phone number and the products you buy.
• Account information: if you create an account, your login details and order history.
• Messages: anything you send us through our contact form or by email.
• Device and usage information: such as your IP address, browser type, pages visited and how you arrived at our site, collected through cookies and similar technologies.

Payment information

Payments are processed securely by our payment providers (WooPayments, PayPal, Apple Pay, Google Pay, Affirm and Afterpay). We do not see or store your full card number. These providers handle your payment information under their own privacy policies.

How we use your information

• To process, ship and deliver your order and send order updates
• To answer your questions and provide customer support
• To prevent fraud and keep our store secure
• To understand how visitors use our website so we can improve it
• To send you marketing emails, only if you have agreed to receive them. You can unsubscribe at any time.

Who we share it with

We only share your information with service providers that help us run our store, such as payment processors, shipping carriers, our website host and analytics tools, and only as needed for them to provide their services. We do not sell your personal information.

Cookies

We use cookies to keep your cart working, remember your preferences and measure site traffic. You can block or delete cookies in your browser settings, but some parts of the store (such as the cart and checkout) may not work without them.

How long we keep it

We keep order information for as long as needed to fulfil your order and to meet our tax and accounting obligations. You can ask us to delete your account information at any time, subject to those obligations.

Your rights

You can ask to see the personal information we hold about you, ask us to correct it, or ask us to delete it. You can also withdraw consent to marketing at any time. To make a request, contact us using the details below.

Security

Our website uses SSL encryption, and we take reasonable steps to protect your information. However, no method of transmission over the internet is completely secure.

Changes to this policy

We may update this policy from time to time. The latest version will always be posted on this page.

Contact us

Email: info@highcandles.com
Phone: +1 (437) 221 4603
Hours: Monday–Saturday 8:00 am–4:00 pm, Sunday 9:00 am–5:00 pm (Eastern Time)