Last updated: November 11, 2026

Welcome to High Candles. By using highcandles.com or placing an order, you agree to these Terms & Conditions. Please read them carefully.

Products

Our candles are handcrafted, so small variations in colour, wax surface and appearance are normal and are not defects. Product photos are for illustration, and the actual item may look slightly different. Our 8 oz candle contains 226 g (7.8 oz) of wax.

Pricing and availability

All prices are shown in the currency displayed at checkout and may change without notice. We may limit quantities, discontinue products, or cancel orders that were placed with an obvious pricing error. If we cancel your order, we will refund any payment in full.

Orders and payment

Your order is an offer to buy. We accept it when we ship your order and send you a shipping confirmation. Payment is taken at checkout through our secure payment providers.

Shipping

Shipping times, costs and delivery areas are described in our Shipping Policy.

Returns and refunds

Returns and refunds are handled under our Returns & Refunds Policy.

Candle safety

Candles involve an open flame. By buying our products you agree to use them safely. Never leave a burning candle unattended, keep it away from children, pets, drafts and anything flammable, burn it on a heat-resistant surface, trim the wick to about 1/4 inch before each use, and do not burn it for more than 4 hours at a time. Stop using the candle when about 1/2 inch of wax remains. High Candles is not responsible for damage or injury caused by misuse of our products.

Intellectual property

All content on this website, including our name, logo, labels, photos and text, belongs to High Candles and may not be copied or used without our written permission.

Limitation of liability

To the fullest extent permitted by law, High Candles is not liable for any indirect, incidental or consequential damages arising from the use of our website or products. Our total liability for any claim will not be more than the amount you paid for the product involved.

Privacy

How we handle your personal information is explained in our Privacy Policy.

Governing law

These terms are governed by the laws of the Province of Ontario and the federal laws of Canada that apply there.

Changes

We may update these terms from time to time. The version posted on this page applies to any order placed after it is posted.

Contact us

Email: info@highcandles.com
Phone: +1 (437) 221 4603
Hours: Monday–Saturday 8:00 am–4:00 pm, Sunday 9:00 am–5:00 pm (Eastern Time)