Last updated: November 11, 2026

We want you to love your candles. If something is not right, we are here to help.

Returns

You can return unused, unburned candles in their original packaging within 30 days of delivery. To start a return, email us at info@highcandles.com with your order number and the item(s) you would like to return. We will reply with return instructions.

For safety and hygiene reasons, we cannot accept returns of candles that have been burned or used.

Items that cannot be returned

• Candles that have been burned or used
• Custom or personalized candles (unless they arrive damaged or incorrect)
• Gift cards

Damaged, defective or wrong items

If your order arrives damaged, defective or is not what you ordered, contact us within 7 days of delivery with your order number and photos of the item and packaging. We will send a replacement or issue a full refund, including any shipping costs. You will not need to return the damaged item.

Return shipping

Unless your item arrived damaged, defective or incorrect, the customer is responsible for return shipping costs. We recommend using a trackable shipping service, as we cannot be responsible for returns lost in transit.

Refunds

Once we receive and inspect your return, we will email you to confirm. Approved refunds are issued to your original payment method within 5–10 business days. Depending on your bank or card provider, it may take a few extra days for the refund to appear.

Exchanges

If you would like a different scent or size, the fastest way is to return the original item and place a new order.

Contact us

Email: info@highcandles.com
Phone: +1 (437) 221 4603
Hours: Monday–Saturday 8:00 am–4:00 pm, Sunday 9:00 am–5:00 pm (Eastern Time)